Why EQ Matters in MTR HOSPITALITY?

Hey there!

Hope you’re doing well and enjoying your day so far. I just wanted to share a quick thought I mentioned in our previous team meeting. As you know, a thriving corporate culture is built on emotional intelligence, and it’s one of the key ingredients for success in the hospitality industry.

Sure, as entrepreneurs, we all wear many hats and have to juggle various tasks like marketing, operations, finance, and logistics. But if there’s one area to focus on to improve and strengthen, it’s definitely emotional intelligence. Why you ask? Well, because at the core of what we do is hospitality, and hospitality is all about caring. And caring requires empathy.

Think about it – when you stay at a hotel, you want to feel you’re in good hands, right? You want to feel like someone is looking out for you and making sure you have a delightful experience. That’s where emotional intelligence comes in. People with high EQ can recognize their emotions and those of others, use emotional information to guide their thinking and behavior, and adjust their emotions to adapt to different environments.

And here’s the kicker – emotional intelligence is the most important attribute to solidify ourselves as investors and leaders in the hospitality industry.  It’s not how much money and resources we have but the personal touch and empathy that we bring to the table that will make a lasting impact on the lives of guests.

As leaders, we can develop, foster, and cultivate emotional intelligence by practicing mindfulness to develop self-awareness, giving thanks and admitting wrongdoings, understanding others’ viewpoints, and listening attentively to others.

Mindfulness is a key component of emotional intelligence, as it helps us become aware of our own emotions and those around us. Self-awareness is essential to set a good example and influencing those around us.

Leaders can also foster emotional intelligence by giving thanks and admitting wrongdoings. This creates a healthier environment and helps to unify the team from the top down.

In addition, leaders should strive to understand others’ viewpoints, even when they are different from their own. This helps to create empathy and can improve relationships with team members.

Finally, it is to listen attentively to others. This shows respect and can help to build trust and understanding.

So, what are you doing to strengthen your emotional intelligence? Have you been reading up on the latest research, practicing mindfulness, or working on your communication skills? Let me know! I’m always looking for new ways to grow and learn. In the meantime, keep caring and showing empathy to our guests, co-workers, and team.